Effective Date: May 1, 2026
EcoSpect, Inc. | 2126 US-20, Seneca Falls, NY 13148
Phone: (315) 679-6351 | Email: [email protected]
EcoSpect, Inc. ("EcoSpect," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights when you visit ecospect.com or contact us about our services.
By using our website or providing your information to us, you agree to the practices described in this policy.
1. Information We Collect
We collect information in two ways: information you provide directly and information collected automatically when you visit our site.
Information you provide directly:
- Name, phone number, and email address when you submit a contact or quote form
- Home address or service location when scheduling an inspection or service visit
- Any details you include in messages or project descriptions
Information collected automatically:
- Browser type, device type, and operating system
- IP address and approximate geographic location
- Pages visited, time on each page, and referring website
- Clicks and interactions with page elements
We do not collect payment card information directly. Any financing or payment processing is handled by third-party providers (Wisetack, AmeriCU Credit Union) under their own privacy policies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiry and provide a quote or consultation
- Schedule and confirm service appointments
- Send appointment reminders and service follow-ups
- Send marketing messages about our services and seasonal offers where you have given consent or where permitted by law
- Improve our website based on how visitors use it
- Comply with applicable laws and regulations
We do not sell your personal information to third parties.
3. Text Message (SMS) Communications
If you provide your mobile phone number, EcoSpect may contact you by text message to confirm or remind you of appointments, follow up on a service request or quote, or share relevant offers about our services.
By submitting your phone number on our website or providing it to our team, you consent to receive text messages from EcoSpect at the number provided. Message and data rates may apply. Message frequency varies based on your interactions with us.
To opt out: Reply STOP to any text message from us at any time. You will not receive further marketing texts after opting out. To get help, reply HELP or call (315) 679-6351.
Our text and phone communications are processed through RingCentral, a cloud communications platform. Your phone number and communication records are handled by RingCentral under their own privacy policy and are used solely to facilitate communications between you and EcoSpect.
We do not share your mobile number with third parties for their own marketing purposes.
4. Marketing Communications
We may send marketing emails or texts to customers and prospective customers about our services, promotions, or home maintenance reminders.
Email: Every marketing email includes an unsubscribe link. Clicking it removes you from our marketing list within 10 business days. You will still receive emails related to active service requests or appointments.
Text message: See Section 3 for SMS opt-out instructions.
Telephone: EcoSpect makes and receives calls through RingCentral. Calls may be recorded for quality and training purposes. If a call is being recorded, you will be notified at the start of the call. If you are registered on the National Do Not Call Registry, we will honor that registration. To remove yourself from our outbound call list, email [email protected].
5. Online Tracking and Cookies
Our website uses cookies and tracking technologies to understand how visitors use the site and to support our advertising.
What we use:
- Google Analytics: tracks page views, session duration, and traffic sources in aggregate
- Google Ads Conversion Tracking: records when a visitor completes an action after clicking one of our ads
- Meta (Facebook) Pixel: tracks visits and conversions for advertising on Facebook and Instagram
- Session Cookies: short-lived cookies that expire when you close your browser
Your choices: You can block or delete cookies through your browser settings. You can also opt out of interest-based advertising at adssettings.google.com (Google), facebook.com/adpreferences (Meta), or optout.networkadvertising.org (all networks).
6. How We Share Your Information
We share your information only in the following circumstances:
- Service providers: tools we use to operate our business (scheduling, email, CRM) that are contractually prohibited from using your data for other purposes
- RingCentral: our cloud phone and messaging platform, which processes inbound and outbound calls, SMS messages, and voicemails on our behalf
- Financing partners: Wisetack and AmeriCU Credit Union, when you apply for financing
- Legal requirements: when required by law, court order, or to protect the safety of our team or customers
- Business transfer: if EcoSpect is acquired or merges, your information may transfer as part of that transaction with prior notice to you
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
7. Data Retention
We retain your information as long as necessary to provide services, meet legal obligations, and resolve disputes. Customer service records are typically retained for 7 years. You may request deletion at any time (see Section 9).
8. Data Security
We use reasonable technical and administrative measures to protect your information. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. No method of internet transmission is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
You may at any time:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of marketing communications
- Ask us not to contact you by phone or text
To exercise any of these rights, contact us at [email protected] or call (315) 679-6351. We will respond within 30 days. We do not discriminate against anyone for exercising their privacy rights.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information to us, contact us and we will delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites such as financing partners or review platforms. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. If changes are material, we will notify you by email or a notice on our website. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
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